How to gain more insights about NPS and make actions more effective
August 5, 2019
Save time with effective survey reporting at your fingertips
December 13, 2018
Better survey design, better reports, better decisions
November 8, 2018
When you are designing a survey, report previews are like fast forwarding to the future. What will my reports look like? Is this really what you or the customer needs?
Previews are the survey equivalent of using Google Earth to look up where you are going so you know what to expect when you get there.
Previews provide advance warning of potential problems and help improve survey design before collecting any data, so you can get it right first time. More about Report Previews ...
Effective surveys result from clarity about their purpose
November 7, 2018
The key to a great story is not who, or what, or when, but WHY. So too with surveys. The key to an effective survey is being clear about its purpose.
It's easy to get caught up in the minutia of a survey: Is the spelling OK? Does it look OK on mobile? Who should the invitation come from?
Surveys are a means to an end rather than an end in themselves. To make an effective survey, we need to look beyond the survey itself. Read more about Effective Surveys
I've run my survey - what do I do now?
June 6, 2018
Simple steps for better surveys and better outcomes
February 2, 2018